Strategic Delivery Manager & AI-Driven Product Leader

Empowering enterprises to scale smarter through AI-driven automation, trusted data governance frameworks, and high-impact delivery strategies.

My Journey

From Strategic Vision to Digital Reality

Starting Strong as a Testing Specialist

2007 – 2014

Laid the groundwork for a career in IT by mastering software testing in banking, telecom, and financial services. Took ownership of test planning, execution, and automation, ensuring high-quality releases and compliance. Developed a keen eye for detail and deep understanding of software quality in Agile settings.

Leading Test Teams & Driving Quality Assurance

2014 – 2021

Stepped up to Test Manager, leading high-performing teams on large-scale, complex projects. Designed and implemented test strategies and automation frameworks, which significantly improved quality and delivery speed. Became a trusted Agile leader, balancing technical challenges with project goals and stakeholder expectations.

Bridging Business & Technology as Senior Consultant

2021 – 2022

Expanded role beyond testing to become a strategic partner between business and IT. Managed product roadmaps and data governance initiatives, helping translate complex requirements into actionable AI-driven solutions. Enhanced stakeholder collaboration and influenced product direction for greater business impact.

Driving End-to-End Delivery & AI Innovation

2022 – Present

Now a Delivery Manager, leading the successful execution of complex, AI and data-focused projects from conception to launch. Champion digital transformation, quality assurance excellence, and team leadership. Established Centers of Excellence and drive innovation, empowering teams to deliver scalable, customer-centric solutions aligned with business strategy.

My Approach to Delivery Excellence

Four Pillars of Strategic Project Leadership

Discovery & Strategy

01

I begin every project by deeply understanding stakeholder needs, conducting thorough market research, and aligning technical solutions with business objectives. This foundation ensures we're solving the right problems.

Agile Planning & Execution

02

Using SAFe and Scrum methodologies, I break complex initiatives into manageable sprints with clear deliverables. Regular retrospectives and stakeholder feedback loops ensure continuous improvement.

Quality-First Mindset

03

Drawing from my testing background, I embed quality checkpoints throughout the delivery lifecycle. This prevents costly rework and ensures robust, production-ready solutions.

Change Management

04

I facilitate smooth transitions by preparing teams for change, providing comprehensive training, and establishing support systems that ensure lasting adoption of new processes.

Client Feedback

Core Expertise Areas

AI Strategy & Implementation

Translating business objectives into actionable AI implementation plans with measurable outcomes

Delivery Excellence

Managing complex projects using Agile/SAFe methodologies to ensure on-time, high-quality delivery

Business Transformation

Guiding organizations through digital transformation initiatives with minimal disruption

Team Leadership

Building and leading high-performing cross-functional teams to deliver complex solutions

Chat with Bala!

AI Strategy & Delivery Expert

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