Strategic Delivery Manager & AI-Driven Product Leader
Empowering enterprises to scale smarter through AI-driven automation, trusted data governance frameworks, and high-impact delivery strategies.
My Journey
From Strategic Vision to Digital Reality
Starting Strong as a Testing Specialist
Laid the groundwork for a career in IT by mastering software testing in banking, telecom, and financial services. Took ownership of test planning, execution, and automation, ensuring high-quality releases and compliance. Developed a keen eye for detail and deep understanding of software quality in Agile settings.
Leading Test Teams & Driving Quality Assurance
Stepped up to Test Manager, leading high-performing teams on large-scale, complex projects. Designed and implemented test strategies and automation frameworks, which significantly improved quality and delivery speed. Became a trusted Agile leader, balancing technical challenges with project goals and stakeholder expectations.
Bridging Business & Technology as Senior Consultant
Expanded role beyond testing to become a strategic partner between business and IT. Managed product roadmaps and data governance initiatives, helping translate complex requirements into actionable AI-driven solutions. Enhanced stakeholder collaboration and influenced product direction for greater business impact.
Driving End-to-End Delivery & AI Innovation
Now a Delivery Manager, leading the successful execution of complex, AI and data-focused projects from conception to launch. Champion digital transformation, quality assurance excellence, and team leadership. Established Centers of Excellence and drive innovation, empowering teams to deliver scalable, customer-centric solutions aligned with business strategy.
My Approach to Delivery Excellence
Four Pillars of Strategic Project Leadership
Discovery & Strategy
I begin every project by deeply understanding stakeholder needs, conducting thorough market research, and aligning technical solutions with business objectives. This foundation ensures we're solving the right problems.
Agile Planning & Execution
Using SAFe and Scrum methodologies, I break complex initiatives into manageable sprints with clear deliverables. Regular retrospectives and stakeholder feedback loops ensure continuous improvement.
Quality-First Mindset
Drawing from my testing background, I embed quality checkpoints throughout the delivery lifecycle. This prevents costly rework and ensures robust, production-ready solutions.
Change Management
I facilitate smooth transitions by preparing teams for change, providing comprehensive training, and establishing support systems that ensure lasting adoption of new processes.
Client Feedback
Core Expertise Areas
AI Strategy & Implementation
Translating business objectives into actionable AI implementation plans with measurable outcomes
Delivery Excellence
Managing complex projects using Agile/SAFe methodologies to ensure on-time, high-quality delivery
Business Transformation
Guiding organizations through digital transformation initiatives with minimal disruption
Team Leadership
Building and leading high-performing cross-functional teams to deliver complex solutions
Chat with Bala!
AI Strategy & Delivery Expert